FAQs

1. What is dropshipping?

  • Dropshipping is a retail fulfillment method where a store doesn't keep the products it sells in stock. Instead, when you purchase an item from our store, we purchase the item from a third party and have it shipped directly to you.

2. How long does shipping take?

  • Shipping times vary depending on your location and the supplier of the product. Typically, orders are processed within 1-3 business days, and shipping times can range from 7-20 business days.

3. Can I track my order?

  • Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

4. What if I receive a damaged or defective product?

  • If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will be happy to assist you with a replacement or refund.

5. Can I cancel or change my order after it has been placed?

  • Unfortunately, once an order has been placed, we are unable to cancel or make changes to it. Please review your order carefully before completing the purchase.

6. Do you offer international shipping?

  • Yes, we offer international shipping to most countries. However, shipping times and costs may vary depending on your location.

7. What forms of payment do you accept?

  • We accept payments via major credit cards (Visa, Mastercard, American Express) as well as PayPal.

8. Do you offer wholesale or bulk purchasing?

  • Yes, we offer wholesale and bulk purchasing options for certain products. Please contact us directly for more information and pricing.

9. What is your return policy?

  • Our return policy allows for returns within 30 days of delivery for a refund or exchange. Please see our Returns & Refunds page for more details.

10. How can I contact customer support?

  • You can contact our customer support team by emailing support@hearthhaven.com or by filling out the contact form on our Contact Us page.

If you have any other questions or concerns, please don't hesitate to reach out to us. We're here to help!