Shipping policy

Last updated: May 3, 2026

Thank you for shopping with Hearth & Haven. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are generally processed within 1 to 3 business days after payment is confirmed, excluding weekends and holidays. Processing times may vary during peak seasons or promotional periods.

Shipping Destinations

Available shipping destinations and rates are shown at checkout. If a destination is not available at checkout, we may not currently ship to that location.

Shipping Rates and Delivery Estimates

Shipping rates, available delivery methods, taxes, and estimated delivery times are calculated at checkout based on the shipping address and selected shipping method.

Delivery estimates are not guarantees. Carrier delays, customs inspections, weather events, holidays, or address issues may affect delivery timing.

Order Tracking

When tracking is available, you will receive tracking information after your order ships. Tracking updates may take time to appear after the carrier receives the package.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or damaged in transit, contact us with your order number and tracking information so we can help review the issue.

International Orders

International orders may be subject to duties, taxes, customs fees, or import charges. These charges, if applicable, are the customer's responsibility unless otherwise stated at checkout.

Contact

For shipping questions, contact us at gravies-running-0g@icloud.com.